A Critical Study On Workplace Stressors And Adaptive Coping Mechanism In The Bpo Industry: An Hrm Approach At Rnd Softech Private Limited

The Business Process Outsourcing (BPO) industry plays a crucial role in India's economic growth, generating employment and contributing to globalization.However, employees in this sector face significant workplace stress due to high workloads, demanding schedules, job insecurity, and performance pressures.Stressors such as night shifts, repetitive tasks, and client expectations impact employees' mental and physical well-being, leading to burnout, reduced productivity, and high attrition rates.This study aims to analyze workplace stressors, explore adaptive coping mechanisms, and evaluate the role of HRM strategies in stress management at RND Softech Private Limited.A descriptive research design was adopted, using primary and secondary data collected from employees through structured surveys.Statistical tools such as Descriptive Statistical Analysis, Correlation Analysis and Ranking Analysis were employed to interpret the findings.The results highlight the necessity of structured HR policies, wellness programs, and effective coping strategies to enhance employee satisfaction, reduce turnover, and improve work-life balance.By addressing stress management, organizations can foster a healthier work environment, leading to improved performance and long-term success in the BPO industries.