Investigating factors affecting the quality of nursing service management in medical sciences universities in Iran

Introduction:The lack of quality management in nurses services will cause significant harm to the healthcare systems.This study aimed to investigate the factors affecting the quality of nursing service management at the medical sciences universities in Iran.Methods: This study employed an applied, descriptive survey research design.The sample consisted of 255 nurses from Tehran, Kermanshah and Guilan provinces in Iran.A total of 152 questionnaires were collected.To assess the validity of the questionnaire, confirmatory factor analysis and structural equation modeling (SEM) was counducted using SmartPLS 3 software.Results: Factors influencing the quality of nursing service management included individual, educational, motivational, international, social, environmental, intra-organizational, and technological factors.All items had factor loading greater than 0.4, also the t statistic values exceeded 1.96.Individual and social factors had the most significant impact, with coefficients of 0.830 and 0.820, respectively. Conclusion:Evaluating training courses and fostering constructive interactions between university officials and healthcare network administrator can enhance the availability of facilities, and promote mutual cooperation, performance and respect for nurses.It is suggested that directors of the nursing departments and the vice-chancellor of the university maintain continuous supervision over clinical lecturers' performance , regular briefing sessions for lecturers, and enhance training on management service quality to improve students' interpersonal interactions with patients and staff.