Evaluating the integrated health system (SIB) from the users’ perspectives

Introduction:The Integrated Health System (locally called SIB system) is one of the most important electronic health record systems in Iran, developed with the aim of integrating the country's health and medical information at the primary care level.This study aimed to comprehensively evaluate SIB from the perspective of health center users in West Azerbaijan province.Methods: For this study, all 215 users were selected through a census method Data were collected using a standard questionnaire consisting of seven dimensions: system interface quality, task quality, quality of performance, quality of information and statistics, quality of support services, quality of general services, and overall quality of system services.Data were analyzed using SPSS version 28, and findings were presented as mean and standard deviation. Results:The average score of the seven dimensions were as follows: interface quality (3.35/5), task quality (3.13/5), performance quality (3.10/5), quality of information and statistics (3.32/5), quality of support services (3.04/5), quality of general services (3.24/5), and overall quality of system services (2.74/5).Conclusion: this study found that the lowest score was associated with the overall quality of system services, which is mostly influenced by the satisfaction of human resources with managerial and financial supports.Ignoring user satisfaction may lead to long-term decline in the quality of SIB services.