Role of Change Management and Organizational Behavior in Implementing Management Information Systems for Outcome-Based Education

This paper explores the critical role of change management and organizational behavior in the successful implementation of Management Information Systems (MIS) for Outcome-Based Education (OBE) evaluations. The study presents a detailed case study from an engineering institute, where the transition from a manual XLS-based approach to an MIS-based system for Course Outcomes (COs) and Program Outcomes (POs) evaluation was managed using Kotter’s Change Management model. The first part of the study highlights the steps and processes involved in this transformation, emphasizing how the change model facilitated smooth adoption. The second part focuses on a survey conducted among heads of departments in various programs, assessing the impact of organizational behavior and change management factors on the effectiveness of MIS implementation for OBE. A relational matrix is developed based on input-output parameters, identifying key factors that enhance the likelihood of successful MIS adoption in academic institutions. The findings underscore the significance of leadership, communication, and readiness in driving MIS success, providing actionable insights for improving the implementation of MIS in OBE environments.