The Influence of Workload, Self-Efficacy, and Time Management on Job Satisfaction and Its Impact on the Performance of Banda Aceh Tax Service Office Employees

This study aims to examine the impact of workload, self-efficacy, and time management on job satisfaction and employee performance at KPP Pratama Banda Aceh. The research population comprises 100 employees, with the sample determined using the saturated sampling method (census), thereby including all employees as respondents. Data analysis is conducted using PLS. The descriptive analysis reveals that workload, self-efficacy, time management, job satisfaction, and employee performance at KPP Pratama Banda Aceh are generally at a satisfactory level. The verification test results indicate that workload, self-efficacy, and time management significantly influence job satisfaction and employee performance. Furthermore, indirect effect analysis confirms that job satisfaction partially mediates the relationship between workload, self-efficacy, and time management with employee performance. This study underscores the critical role of job satisfaction as a mediating variable, demonstrating that it can either strengthen or weaken the influence of workload, self-efficacy, and time management on employee performance. Employees with higher job satisfaction are more likely to be motivated to manage their workload effectively, enhance self-efficacy, and implement better time management strategies. These findings highlight the importance of managerial efforts in fostering a conducive work environment by balancing workload, providing training programs to enhance self-efficacy, and implementing policies that support optimal time management. By addressing these factors, KPP Pratama Banda Aceh can enhance employee performance more effectively and sustainably.