Utilization of COBIT 2019 for an Advanced Strategic Evaluation of IT Risk Management in the Application of e-Government at Palembang City Governance

Digitalization is transforming information, data, and activities across various sectors such as business, communication, education, and government through technologies like Artificial Intelligence, Cloud Computing, and the Internet of Things (IoT). This transformation presents new opportunities but also raises concerns about privacy and data security. Palembang City Governance is currently enhancing urban development through e-Government initiatives, and the Department of Communication and Informatics, as the driving force behind this transformation, has yet to evaluate its IT risk management processes, which are crucial for addressing system disruptions, data breaches, and cyberattacks. This study evaluates IT risk management in the e-Government application by the Department of Communication and Informatics using COBIT 2019, a comprehensive and integrated framework for managing information technology that helps organizations achieve their business objectives by leveraging technology. The processes assessed, such as APO12, have already reached a maturity level of 4 (Quantitative), while EDM03, APO13, DSS04, and DSS05 have achieved a maturity level of 3 (Defined), and BAI10 remains at a maturity level of 2 (Managed). To improve it's maturity level, as well as to ensure that all risks can be managed and to mitigate potential risks, ongoing improvement efforts and gradual enhancements to systems and performance are needed in the e-Government Management Division of the Department of Communication and Informatics of Palembang City.