Using IT Balance Scorecard Analysis to Evaluate the Performance of Human Resource Information Systems in Corporation

It is impossible to overestimate the critical significance that Human Resource Information Systems (HRIS) play in enabling Human Resource Management (HRM) operations using information technology to manage human resources within a business. This study uses the Exploratory Factor Analysis (EFA) methodology to evaluate the effectiveness of an HRIS in an Indonesian manufacturing organization. The IT Balanced Scorecard and HRM features are used in the research as essential tools. A survey was carried out with 185 employees who were using the HRIS program. The results identify four factors-poor information quality, information systems integration, application usability, and IT division support-that have a major impact on HRIS performance. Notably, the application system's usability turns out to be a significant factor influencing HRIS performance, yet the current HRIS application is widely criticized for its inadequate information quality. The results of this study contribute to the body of knowledge by indicating the possible efficacy of HRIS in industrial organizations under ideal circumstances. Moreover, the parameters that have been found can provide significant insights for enhancing HRIS effectiveness in future scenarios.