Towards an Accessible Metaverse Experience: Evaluation of a Multiplatform Technological Heritage Museum Prototype

Before metaverse technologies become fully integrated into daily life, their accessibility must be carefully considered. To ensure equal opportunities for all users, regardless of age or disability, immersive technologies should offer seamless and intuitive interaction with virtual environments, objects, and other users. This paper presents an evaluation of the accessibility and user experience of a metaverse technological heritage museum prototype on two platforms: mobile devices and virtual reality. Through feedback from 64 participants of various ages, we define accessibility guidelines for metaverse museums and identify requirements for improving the prototype. Our findings reveal significant differences between young participants and adults in their navigation and interaction experiences across platforms. This work addresses a research gap in metaverse museum accessibility evaluation and contributes to the development of more inclusive virtual spaces by providing concrete recommendations aligned with accessibility standards.