How Austrian primary care physicians evaluated their available resources and quality of care during the first year of COVID-19: a repeated cross-sectional survey study

PCP quality assessments can serve as a real-time indicator, helping to anticipate the need for epidemiologic and diagnostic procedures. In Austria, supply-side factors, such as protective equipment and tests, were generally provided quickly by the public authorities. Findings suggest that perceptions of quality have changed considerably over time. Our results show that the understanding of quality changes during the first year. At the beginning, lack of resources or supply-side factors are the main driver for the assessment, while at the end of the first year, demand-side factors drive the quality assessment. In particular, the strong silo mentality and the separation between the care sectors have impacted the quality assessment of PCP.