Maximizing Potential and Achieving Excellence: Training and Development Initiatives at Club Samal Resort and Development Inc., Philippines

This study explores the effectiveness of training and development at Club Samal Resort and Development Inc., examining management perceptions, challenges, and success factors. It investigates strategies used to evaluate trainings impact on employee performance, highlighting the importance of enhancing customer service skills, tailoring departmental programs, and addressing attitude-related issues. Despite budget constraints, the management actively seeks cost-effective alternatives. Employees display high readiness for training, and minimal support is provided. Evaluation methods include direct supervision, company evaluation, and customer feedback. The study underscores the managements commitment to continuous improvement and employee development, offering valuable insights for enhancing training programs and maximizing employee potential.