Scaling subscriber numbers: The E-Platform’s biggest goal

After COVID-19, E-Commerce played a vital role in businesses. Attracting new customers for their business through different digital modes is a difficult task for the marketer. Customer acquisition is fetching a new subscriber to their product/brand. Moreover, customer acquisition is essential for subscription-based selling because it measures the progress and strength of the product/brand. A new subscription promotes business growth and focuses on creating a foolproof acquisition strategy. This case study provides an overview about the different variants of the subscription-based pricing and business models and the rapid growth of the Subscription E-Commerce Market. It throws light on the strategies for scaling subscribers through acquisition and retention. Additionally, it discusses the expansion of subscription business models and challenges that arise.

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Publication Details

Journal
Journal of Information Technology Teaching Cases
Published
2025-04-17
DOI
https://doi.org/10.1177/20438869251329403
Primary Topic
Consumer Market Behavior and Pricing
Type
article
Field-Weighted Citation Impact
0.00
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article

Scaling subscriber numbers: The E-Platform’s biggest goal

Kavitha Shanmugam, D. Manimegalai, Vijay Arpudaraj Antonyraj
Journal of Information Technology Teaching Cases
Consumer Market Behavior and Pricing
article

Scaling subscriber numbers: The E-Platform’s biggest goal

Kavitha Shanmugam, D. Manimegalai, Vijay Arpudaraj Antonyraj
article en

Abstract

After COVID-19, E-Commerce played a vital role in businesses. Attracting new customers for their business through different digital modes is a difficult task for the marketer. Customer acquisition is fetching a new subscriber to their product/brand. Moreover, customer acquisition is essential for subscription-based selling because it measures the progress and strength of the product/brand. A new subscription promotes business growth and focuses on creating a foolproof acquisition strategy. This case study provides an overview about the different variants of the subscription-based pricing and business models and the rapid growth of the Subscription E-Commerce Market. It throws light on the strategies for scaling subscribers through acquisition and retention. Additionally, it discusses the expansion of subscription business models and challenges that arise.

Journal of Information Technology Teaching Cases
SRM Institute of Science and Technology (IN), Anna University, Chennai (IN)
Openalex Percentile: Top 91%
Consumer Market Behavior and Pricing
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