A Research in the Language Services of the United Nations from a Digital Technology Perspective: A Case Study of the DGACM

The study examines the language services of the Department for General Assembly and Conference Management (DGACM) within the United Nations (UN) framework via IT, focusing on tech's role in boosting translation, sharing and preserving language diversity. DGACM has enhanced efficiency by incorporating contemporary technological means, such as artificial intelligence, machine translation, and natural language processing. During the pandemic, it adopted innovative measures to ensure language service continuity, demonstrating flexibility in responding to emergencies. It acknowledges traditional limitations and highlights DGACMs success in automating and enhancing services while maintaining cultural diversity, which offers insights for optimizing language services of international organizations assisted by the IT tech. Furthermore, insights into DGACM's language services for international organizations emphasize establishing a multilingual equality perspective, optimizing resource allocation, and enhancing service adaptability amid technological innovation. The study suggests international organizations protect minority languages, embrace remote interpretation systems, and integrate technology with human resources to preserve service quality.