Speaking Competence of Senior High School Graduates towards the Development and Evaluation of Job Readiness Training Program   for BPO Industry

The English proficiency of Senior High School (SHS) graduates has been a topic of concern, due to its importance in the job market. While local studies show that many SHS graduates have a high level of English proficiency, it remains unclear if this level meets industry standards for employability. In contrast, international assessments by organizations like the Common European Framework of Reference for Languages (CEFR), the Educational Testing Service (ETS), the Education First (EF), and the Business Process Outsourcing (BPO) industry suggest a decline in English proficiency among graduates.