Research on the Performance Evaluation of Government Affairs Service System Based on Big Data Governance

近年来，随着国家治理能力的提升和治理体系现代化的发展，政务服务系统进行了数字化改革与建设，在加快数字政府建设的大背景下，政务信息化的内涵有了进一步拓展，数据安全、数据开放与共享以及数据治理得到了更多的重视。电子政务的出现，使得政府和企业得工作效率进一步提高，并且成为现代化办公的重要标志之一。基于大数据治理的政务服务系统更加强调对于政务服务进行数字化绩效评价，而过去局限于公共部门服务质量的绩效评估体系不能够全面反映政府服务的整体面貌，数字治理的发展趋势应融合管理和服务两个系统，对公共部门的各项活动进行全过程和全数据的分析，更加突出经济性趋势，强调预测功能。“浙里办”作为全国政务服务的标杆，通过数据共享、智能化应用和用户参与机制，显著提升了服务效率与用户体验，但在区域发展平衡性、老年人数字鸿沟和数据共享壁垒等方面仍存在一定问题。本文通过对浙江省“浙里办”政务服务系统运营模式进行研究，总结其成功经验与不足，并提出优化建议，为其他地区政务服务系统的建设提供了有益借鉴。In recent years, with the improvement of the country’s governance capacity and the development of the modernization of the governance system, the government affairs service system has undergone digital reform and construction. Against the backdrop of accelerating the construction of a digital government, the connotation of government affairs informatization has been further expanded, and more attention has been paid to data security, data openness and sharing, as well as data governance. The emergence of e-government has further improved the work efficiency of both the government and enterprises, and has become one of the important symbols of modern office work. The government affairs service system based on big data governance places more emphasis on the digital performance evaluation of government affairs services. However, the performance evaluation system that was previously limited to the service quality of public sectors cannot comprehensively reflect the overall picture of government services. The development trend of digital governance should integrate the management and service systems, conduct whole process and full data analysis of various activities in public sectors, highlight the economic trend more prominently, and emphasize the predictive function. As a benchmark for national government services, “Zhejiang Li Ban” has significantly improved service efficiency and user experience through data sharing, intelligent applications, and user participation mechanisms. However, it still faces certain challenges in terms of regional development balance, the digital divide for the elderly, and data sharing barriers. This paper studies the operational model of the “Zhejiang Li Ban” government service system in Zhejiang Province, summarizes its successes and shortcomings, and proposes optimization recommendations, providing valuable insights for the development of government service systems in other regions.