Generational Perspectives on Responses to Abusive Supervision in the Hotel Industry

The literature on abusive supervision has utilized attribution theory to understand the relationship between other-condemning emotions and supervisor-directed deviance behaviors, as well as the relationship between self-conscious emotions and supervisor-directed organizational citizenship behaviors. However, employees’ reactions to abusive supervision are often varied, less intense, and not exclusively directed at the supervisor, especially among members of Generation Z. That is, instead of confronting the abusive supervisor, Generation Z employees are expected to exhibit passive work behaviors, such as quiet quitting and insubordination. Instead of seeking to please the abusive supervisor, Generation Z employees also may seek to improve their performance through impression management and feedback-seeking behaviors. This study employs a mixed-methods approach, including qualitative (Study 1), experimental (Study 2), and field-based (Study 3) methods, to test these ideas. This innovative research considers the contingent effect of generational differences on the abusive supervision process and empirically examines several unique characteristics of Generation Z.