The assessment of patient satisfaction as a tool to improve the quality of hospital work

Objective: to assess the opinion of hospital patients regarding the quality of medical services, the level of comfort and service, as well as overall satisfaction with the medical care provided. Material and methods. The material was the results of about 4,000 hospital patient questionnaires for the period from August 2022 to December 2023. The process of questioning at various stages of hospital treatment is described. The questionnaires included questions about the professionalism and human qualities of the staff, the quality of medical nutrition, the quality of medical care provided in general, the possibility of making suggestions and suggestions to improve the work of the department. Results. In general, all respondents were satisfied with the quality of medical care provided, and patients expressed their gratitude. The study identified areas for improvement. A number of organizational measures have been taken to optimize the activities of some departments, improve hospital conditions, comfort and service. Conclusions. The study showed a high degree of patient satisfaction with the quality of medical services provided, however, the identified shortcomings became the basis for further improvements. Based on the data obtained, measures were taken to optimize the work of individual departments, improve the conditions of patient stay and increase the level of comfort and service. This survey process contributed to improving the quality of medical care and improving the overall atmosphere in the hospital.Keywords: patient survey, satisfaction with medical care, quality of medical care.