Clustering and Optimization Techniques for Enhanced Segmentation in Retail
Customer segmentation is a critical factor of current retail strategies, empowering businesses to recognize various customer behaviors, preferences, and requirements. Traditional segmentation approaches such as demographic, geographic, and behavioral approaches often decrease rapid in seizing the complication of customer communications, specifically in the phase of big data. This research explores the progress of an optimized segmentation technique using K-means clustering for the retail industry. By leveraging machine learning and big data analytics, the training reports key challenges, including the understanding of K-means clustering to original centroids and the impact of outliers on cluster accurateness.The research services a wide-ranging data collection approach that participates multiple data sources, with point-of-sale (POS) systems, customer relationship management (CRM) tools, and operational behavior pursuing. These various datasets provide a comprehensive view of customer communications and are used to create diverse customer segments. The K-means algorithm is then optimized using approaches such as K-means++ loading to improve centroid collection and minimize clustering errors. The Elbow Technique is functional to regulate the optimum number of clusters, certifying the balance between cluster accurateness and computational productivity. The results validate that the optimized segmentation technique provides more correct and criminal understandings compared to traditional methods. Retailers can use these insights to initial marketing campaigns, enhance customer involvements, and improve inventory management. The study concludes that machine learning-driven segmentation models, when properly optimized, meaningfully improve retail operations and customer engagement, concrete the way for more data-driven decision making in the industry. Future research will focus on active additional clustering algorithms and increasing the model to real-time data environments.
Authors
- Paresh Tanna
- Nikhat Raza
- Digvijaysinh Parmar (ORCID: https://orcid.org/0000-0002-2837-2768)
Institutions
- RK University (IN)
Publication Details
- Published
- 2024-12-06
- DOI
- https://doi.org/10.1109/ihcsp63227.2024.10960248
- Primary Topic
- Customer churn and segmentation
- Type
- article
- Field-Weighted Citation Impact
- 0.00