Exploring the Impact of Government Service Website Usability on End-User Satisfaction: A Study of Sri Lankan E-Government Websites in the Education Sector

This research explores the influence of website usability factors on end-user satisfaction with Sri Lankan e-government websites in the education sector. Focusing on key factors such as website design, information quality, accessibility, quality of service delivery, trust and security, the study investigates their roles in shaping end-user engagement. The analysis was conducted using Partial Least Squares Structural Equation Modeling (PLS-SEM), with data gathered from a structured questionnaire distributed to internet users who had prior experience with educational e-government platforms. The results demonstrate that all the identified factors significantly affect user satisfaction, underscoring their importance in enhancing website usability. Based on these findings, the study offers practical recommendations for improving accessibility, data security, and service delivery, aiming to optimize the effectiveness of e-government platforms in Sri Lanka’s education sector.