Challenges and Innovations in Digitizing Elderly Care in Switzerland: A Single Case Study

Switzerland’s aging population, with the old-age dependency ratio reaching 32% in 2023, has significantly increased the demand for efficient elderly care services that enable seniors to live independently for longer. This study investigates the challenges and opportunities in digitizing elderly care in Switzerland through the lens of the Consolidated Framework for Implementation Research. Using a qualitative single-case study approach focused on a Swiss-based company specializing in AI-powered tools for home-based care, the study addresses two key research questions: (1) What are the challenges in digitizing elderly care in Switzerland? and (2) How can digital health technologies support this sector? The findings reveal key challenges, including economic disincentives, workforce imbalances, and fragmented technology adoption, while also demonstrating how tailored digital tools can enhance preventive care and improve operational efficiency. Collaborative efforts among policymakers, ca re providers, and digital health companies are crucial for advancing sustainable and equitable elderly care.