Cultural Effect of Health and Information Disclosure on Brand Loyalty in Emerging Market

The research examines how health-related challenges and information disclosure practices influence brand loyalty in the FMCG industry in Karachi, Pakistan, focusing on brand perception, trust, and cultural factors. The study employs cultural dimensions theory, signaling theory, and the brand equity model to explore the complex relationships between these variables. A quantitative research methodology was also used, implementing a correlation research design. Data was collected from 212 respondents using a non-probability, convenience sampling method with a 5-point Likert scale survey. The data was analyzed using PLS-SEM to assess the relationships between the variables. In addition, the results showed that brand perception positively affects brand trust. Brand trust has positively significant effects on brand loyalty. Culture has positively significant effects on brand perception. Also, health threats and information disclosure have a positively significant effect on culture. These results underscore the importance of health-related concerns and transparent communication in shaping consumer loyalty in the FMCG sector. The study provides valuable insights into how FMCG companies can strengthen brand loyalty in emerging markets through effective information disclosure practices and cultural alignment.

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Publication Details

Journal
Journal of Social Signs Review
Published
2025-04-14
DOI
https://doi.org/10.63075/jssr.v3i4.203
Primary Topic
Technology Adoption and User Behaviour
Type
article
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article

Cultural Effect of Health and Information Disclosure on Brand Loyalty in Emerging Market

Syed Hasnain Alam, Sohaib Uz Zaman, Shahrukh Khoso
Journal of Social Signs Review
Technology Adoption and User Behaviour
article

Cultural Effect of Health and Information Disclosure on Brand Loyalty in Emerging Market

Syed Hasnain Alam, Sohaib Uz Zaman, Shahrukh Khoso
article en

Abstract

The research examines how health-related challenges and information disclosure practices influence brand loyalty in the FMCG industry in Karachi, Pakistan, focusing on brand perception, trust, and cultural factors. The study employs cultural dimensions theory, signaling theory, and the brand equity model to explore the complex relationships between these variables. A quantitative research methodology was also used, implementing a correlation research design. Data was collected from 212 respondents using a non-probability, convenience sampling method with a 5-point Likert scale survey. The data was analyzed using PLS-SEM to assess the relationships between the variables. In addition, the results showed that brand perception positively affects brand trust. Brand trust has positively significant effects on brand loyalty. Culture has positively significant effects on brand perception. Also, health threats and information disclosure have a positively significant effect on culture. These results underscore the importance of health-related concerns and transparent communication in shaping consumer loyalty in the FMCG sector. The study provides valuable insights into how FMCG companies can strengthen brand loyalty in emerging markets through effective information disclosure practices and cultural alignment.

Journal of Social Signs ReviewVol. 3(4)
University of Karachi (PK)
Openalex Percentile: Top 92%
Technology Adoption and User Behaviour
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Cultural Effect of Health and Information Disclosure on Brand Loyalty in Emerging Market — Syed Hasnain Alam, Sohaib Uz Zaman, et al. · Journal of Social Signs Review (2025) | TGRS Research Map | TGRS