How AI Assistants Are Merging Discovery and Purchase into a Single Experience

The rise of AI assistants is transforming the way consumers interact with e-commerce platforms by seamlessly integrating product discovery and purchase into a unified experience. This paper examines the technological innovations driving this convergence, the implications for businesses, and the evolving expectations of consumers. By leveraging AI advancements in natural language processing (NLP), machine learning, and personalization, AI assistants enable frictionless customer journeys that streamline product discovery, recommendation, and transactions. This paper outlines key developments, challenges, and the future outlook of AI-powered unified shopping experiences.

Authors

Publication Details

Journal
International Journal on Science and Technology
Published
2025-03-05
DOI
https://doi.org/10.71097/ijsat.v16.i1.3714
Primary Topic
AI in Service Interactions
Type
article
Field-Weighted Citation Impact
0.00
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article

How AI Assistants Are Merging Discovery and Purchase into a Single Experience

Manoj Modi, Amit Bhalla, Ridhima Arora
International Journal on Science and Technology
AI in Service Interactions
article

How AI Assistants Are Merging Discovery and Purchase into a Single Experience

Manoj Modi, Amit Bhalla, Ridhima Arora
article en

Abstract

The rise of AI assistants is transforming the way consumers interact with e-commerce platforms by seamlessly integrating product discovery and purchase into a unified experience. This paper examines the technological innovations driving this convergence, the implications for businesses, and the evolving expectations of consumers. By leveraging AI advancements in natural language processing (NLP), machine learning, and personalization, AI assistants enable frictionless customer journeys that streamline product discovery, recommendation, and transactions. This paper outlines key developments, challenges, and the future outlook of AI-powered unified shopping experiences.

International Journal on Science and TechnologyVol. 16(1)
Openalex Percentile: Top 97%
AI in Service Interactions
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