Managing Knowledge Transfer in the Digital Age

An acute pain point for many water and wastewater treatment operations is the “silver tsunami” of retirement currently washing over the industry. The US Environmental Protection Agency estimates that one‐third of the water sector's workforce will be eligible to retire in the next 10 years, which will result in a significant loss of experienced personnel. To compound the problem, this knowledge exodus coincides with the digital revolution; together, they are destabilizing the water workforce.