Taming the In-Basket—How Two Simple Tools Reduced Portal Message Volume in an Academic Internal Medicine Clinic
Targeted interventions can reduce portal message burden and improve workflow efficiency in primary care by implementing standardized protocols and clarifying roles.
Authors
- Matthew Bucala (ORCID: https://orcid.org/0000-0001-9578-7835)
- Jessica M. Ameling (ORCID: https://orcid.org/0000-0002-6348-9937)
- Jennifer A. Meddings (ORCID: https://orcid.org/0000-0001-9503-0293)
- James Henderson (ORCID: https://orcid.org/0000-0002-3879-2942)
- Nicole Nicole Hadeed
- Yvette Salamey
Institutions
- University of Michigan (US)
- VA Ann Arbor Healthcare System (US)
- Michigan Medicine (US)
Publication Details
- Journal
- Journal of General Internal Medicine
- Published
- 2025-04-15
- DOI
- https://doi.org/10.1007/s11606-025-09478-7
- Citations
- 1
- Primary Topic
- Telemedicine and Telehealth Implementation
- Type
- article
- Field-Weighted Citation Impact
- 1.88