Examining the impact of work dynamics on internal service quality in higher education: the mediating role of employee engagement and administrative support with the moderating effect of departmental focus

Inderscience is a global company, a dynamic leading independent journal publisher disseminates the latest research across the broad fields of science, engineering and technology; management, public and business administration; environment, ecological economics and sustainable development; computing, ICT and internet/web services, and related areas.

Authors

Publication Details

Journal
International Journal of Process Management and Benchmarking
Published
2025-01-01
DOI
https://doi.org/10.1504/ijpmb.2025.10070619
Primary Topic
Employee Performance and Management
Type
article
Field-Weighted Citation Impact
0.00
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article

Examining the impact of work dynamics on internal service quality in higher education: the mediating role of employee engagement and administrative support with the moderating effect of departmental focus

Parthiban Ravichander
International Journal of Process Management and Benchmarking
Employee Performance and Management
article

Examining the impact of work dynamics on internal service quality in higher education: the mediating role of employee engagement and administrative support with the moderating effect of departmental focus

Parthiban Ravichander
article en

Abstract

Inderscience is a global company, a dynamic leading independent journal publisher disseminates the latest research across the broad fields of science, engineering and technology; management, public and business administration; environment, ecological economics and sustainable development; computing, ICT and internet/web services, and related areas.

International Journal of Process Management and BenchmarkingVol. 1(1)
Decent work and economic growth
Openalex Percentile: Top 89%
Employee Performance and Management
DOISourceOpenAlex
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Examining the impact of work dynamics on internal service quality in higher education: the mediating role of employee engagement and administrative support with the moderating effect of departmental focus — Parthiban Ravichander · International Journal of Process Management and Benchmarking (2025) | TGRS Research Map | TGRS