Applications of Natural Language Processing in Chatbot

NLP has revolutionized chatbots into essential instruments for both enterprises and people. NLP improves the chatbot's capacity to emulate human-like interactions by utilizing techniques such as intent identification, sentiment analysis, and contextual comprehension. Natural Language Processing (NLP) has transformed chatbot interactions by allowing them to efficiently process, comprehend, and produce human language. This study examines many uses of natural language processing in chatbots, encompassing customer service and healthcare. It analyzes the technological progress in NLP that has improved chatbot capabilities and user experience. The study additionally delineates prevalent problems and constraints linked to NLP methodologies in chatbot systems. The study's findings underscore the enhancements in efficiency, cost-effectiveness, and customer pleasure attributable to NLP-powered chatbots. The study finishes with thoughts into future trends and prospective breakthroughs in NLP technology for conversational AI.

Authors

Publication Details

Journal
Journal of Information Systems Engineering & Management
Published
2025-04-08
DOI
https://doi.org/10.52783/jisem.v10i33s.5936
Primary Topic
AI in Service Interactions
Type
article
Field-Weighted Citation Impact
0.00
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article

Applications of Natural Language Processing in Chatbot

Cuddapah Anitha
Journal of Information Systems Engineering & Management
AI in Service Interactions
article

Applications of Natural Language Processing in Chatbot

Cuddapah Anitha
article en

Abstract

NLP has revolutionized chatbots into essential instruments for both enterprises and people. NLP improves the chatbot's capacity to emulate human-like interactions by utilizing techniques such as intent identification, sentiment analysis, and contextual comprehension. Natural Language Processing (NLP) has transformed chatbot interactions by allowing them to efficiently process, comprehend, and produce human language. This study examines many uses of natural language processing in chatbots, encompassing customer service and healthcare. It analyzes the technological progress in NLP that has improved chatbot capabilities and user experience. The study additionally delineates prevalent problems and constraints linked to NLP methodologies in chatbot systems. The study's findings underscore the enhancements in efficiency, cost-effectiveness, and customer pleasure attributable to NLP-powered chatbots. The study finishes with thoughts into future trends and prospective breakthroughs in NLP technology for conversational AI.

Journal of Information Systems Engineering & ManagementVol. 10(33s)
Openalex Percentile: Top 97%
AI in Service Interactions
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