Integrating ISO 31000 with POAC: A Novel Framework for Risk Management in Quality Improvement Projects

IntroductionThe urgency to implement quality improvement projects is driven by the need to quickly respond to product quality issues, market demands, regulatory requirements, and consumer dissatisfaction. Delays in addressing product or service quality problems can result in financial losses, reputational damage, and missed business growth opportunities. Despite the need to integrate risk management into quality improvement projects, there is currently no comprehensive guidance on how to apply risk management principles to these projects. The absence of a structured approach to managing risk creates uncertainty and limits the potential success of quality improvement initiatives. To address this issue, this study proposes the development of a risk management framework specifically for quality improvement projects. Objectives: The purpose of this study is to develop a comprehensive risk management framework for quality improvement projects. The proposed framework integrates ISO 31000 with the POAC (Planning, Organizing, Actuating, and Controlling) approach, aiming to reduce product failures, minimize quality costs, and enhance customer satisfaction. Methods: The methodology is developed through empirical studies based on literature reviews, utilizing the ISO 31000 framework in combination with the POAC (Planning, Organizing, Actuating, and Control) method. The study follows four key stages: a literature review, framework development, implementation of the framework in case studies, and validation. Results: The findings demonstrate that applying the risk management framework to quality improvement projects significantly increases project success, mitigates the impact of risks, and strengthens compliance with relevant quality standards. The novelty of this Research lies in the integration of ISO 31000 with the POAC approach for quality improvement projects, a topic that has been underexplored in previous studies. This study addresses a gap in the literature by emphasizing the critical role of structured risk management in quality improvement initiatives. Additionally, the framework provides practical guidance for companies to manage risks more effectively and enhance the success of their quality improvement projects. Conclusions: The study follows three phases and eight stages for the proposed framework: 1) Establish the context; 2) Risk Measurement (Actuating Cycles); and 3) Risk Treatment (Controlling). The findings demonstrate that applying the risk management framework to quality improvement projects significantly increases project success, mitigates the impact of risks, and strengthens compliance with relevant quality standards. The novelty of this Research lies in the integration of ISO 31000 with the POAC approach for quality improvement projects, a topic that has been underexplored in previous studies. This study addresses a gap in the literature by emphasizing the critical role of structured risk management in quality improvement initiatives. Additionally, the framework provides practical guidance for companies to manage risks more effectively and enhance the success of their quality improvement projects. The developed risk management framework for quality improvement projects enables companies to manage risks more effectively, reduce quality costs, and enhance customer satisfaction. By implementing this framework, companies can identify and mitigate unidentified risks, thereby enhancing the consistency and success of project execution.