Analysing the impact of digital literacy practices on the quality of library services and user satisfaction in public university libraries in Nigeria

Background This study examined the influence of digital literacy practices on the quality of library services and usersatisfaction in public university libraries in Nigeria. Libraries have been expected to increasingly strategizedtheir services to meet users’ changing needs in this era of rapid technological advancement. Purpose Thestudy stresses digital literacy as an important set of skills both for library personnel and users to maximizethe full potentials of digital resources. Researche Design In so doing, the research has looked at theidentification of themes, trends, and gaps in existing studies on the subject of digital literacy and libraryservices through a review of related literature. Results Results have shown that when investment in digitalliteracy pays off, it leads not only to better service delivery but also to more satisfying user experiences. Conclusion This study examines the integration of digital literacy practices in the delivery of libraryservices in public university libraries in Nigeria, strategies employed by public university libraries in Nigeriato enhance digital literacy among library staff and users, impact of digital literacy practices on the quality oflibrary services provided to users in public university libraries in Nigeria, the influence of digital literacypractices on user satisfaction with library services in public university libraries in Nigeria among others. Recommendation The study culminates in recommendations for library management to prioritize digitalliteracy initiatives, thereby enhancing the overall quality of library services and user satisfaction.

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Publication Details

Journal
Alexandria The Journal of National and International Library and Information Issues
Published
2025-04-14
DOI
https://doi.org/10.1177/09557490251335951
Citations
2
Primary Topic
Library Science and Information Literacy
Type
article
Field-Weighted Citation Impact
23.06
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article

Analysing the impact of digital literacy practices on the quality of library services and user satisfaction in public university libraries in Nigeria

Elisha Ondieki Makori, John Oredo, Ogagaoghene Uzezi Idhalama
2 citations
Alexandria The Journal of National and International Library and Information Issues
Library Science and Information Literacy
23.06
article

Analysing the impact of digital literacy practices on the quality of library services and user satisfaction in public university libraries in Nigeria

Elisha Ondieki Makori, John Oredo, Ogagaoghene Uzezi Idhalama
article en
2 citations

Abstract

Background This study examined the influence of digital literacy practices on the quality of library services and usersatisfaction in public university libraries in Nigeria. Libraries have been expected to increasingly strategizedtheir services to meet users’ changing needs in this era of rapid technological advancement. Purpose Thestudy stresses digital literacy as an important set of skills both for library personnel and users to maximizethe full potentials of digital resources. Researche Design In so doing, the research has looked at theidentification of themes, trends, and gaps in existing studies on the subject of digital literacy and libraryservices through a review of related literature. Results Results have shown that when investment in digitalliteracy pays off, it leads not only to better service delivery but also to more satisfying user experiences. Conclusion This study examines the integration of digital literacy practices in the delivery of libraryservices in public university libraries in Nigeria, strategies employed by public university libraries in Nigeriato enhance digital literacy among library staff and users, impact of digital literacy practices on the quality oflibrary services provided to users in public university libraries in Nigeria, the influence of digital literacypractices on user satisfaction with library services in public university libraries in Nigeria among others. Recommendation The study culminates in recommendations for library management to prioritize digitalliteracy initiatives, thereby enhancing the overall quality of library services and user satisfaction.

Alexandria The Journal of National and International Library and Information IssuesVol. 35(1-2)
University of Nairobi (KE), Ambrose Alli University (NG)
Openalex Percentile: Top 1%
Library Science and Information Literacy
23.06
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