Artificial Intelligence and the Victoria and Albert Museum

Abstract Artificial Intelligence or machine learning is something that the GLAM (galleries, libraries, archives, and museums) sector cannot avoid. There are many examples of it being used for translation, transcription, and keywording of existing data, but can it be used to deal with challenging terminology, or to enhance physical access to our collections? At the Victoria and Albert Museum (V&A), projects are underway to use machine learning tools to analyse and flag potentially problematic terminology and to enhance access to stored collections by generating fragility ratings based on collections data.