From Paper to Pixels: Jordan’s Journey Towards Digital Customs Excellence

Objectives: This study examines the impact of information technology on the legal aspects of Jordanian customs operations and the adequacy of the legislation governing the transition to electronic customs administration. It also aimed to point out the needed requirements to transform from paper based traditional administration to a digital customs administration that utilizes modern technologies, as well as the pros and cons of implementing modern methods in customs work. Methodology: The study analysed the provisions of the Jordanian Customs Law, the Jordanian Electronic Transactions Law, the Jordanian Cybercrimes Law, and various international agreements related to customs operations and international trade by seeking a descriptive and analytical approach. Results: A major shift in concepts, theories, work methods, and the organizational structure of the customs administration is a must to transform the trajectory of customs work from papers to modern means. Success in this endeavour requires the integration of technological innovation and sharp legal regulations to ensure the effectiveness of application and the safety of procedures. Conclusion: Modern technologies are like a rolling snowball downhill, constantly growing and evolving, particularly concerning work methods and customs information security. Therefore, legislators must keep pace with this evolution by updating legislation to align with these advancements.