CONDUCTING THE FIRST STAGE OF CLINICAL AUDIT – “PROBLEM DIAGNOSIS” (BASED ON THE EXAMPLE OF UROLOGY PATIENTS)

Purpose. To conduct the first stage of clinical audit (CA) – "Problem Diagnosis" among urology patients. Materials and methods. A survey was conducted among 405 respondents, patients of Lviv hospitals' urology departments. The study employed a sociological method, as well as methods of systematic approach, structural and logical, and medical and statistical analysis. Results. As a result of the first stage of the clinical audit – “Problem Diagnosis”, conducted among urology patients, it was established that nearly 10% of patients were dissatisfied with the medical services provided. The main concerns included: insufficient scope of laboratory and instrumental examinations (9.14 %), lack of comprehensive information about their test results (4.69 %), lack of involvement in decision-making regarding the treatment they were prescribed (7.16 %), the treatment they received did not eliminate the primary reason for seeking medical care (2.72 %), and lack of trust and confidence in the attending physician and their actions (3.95 %). Conclusions. The results of the first stage of the clinical audit made it possible to identify and form focus groups of dissatisfied patients for a more in-depth study of the moral, ethical, and financial aspects of their medical care. It is assumed that this approach will improve the quality of medical services by incorporating personalization in healthcare delivery for the identified patient group.