REVIEW OF ARTIFICIAL INTELLIGENCE IN ORGANIZATIONS

This paper reviews artificial intelligence (AI) from a multilevel perspective in organizations, focusing on individual, group, organizational, and market implications. It synthesizes relevant theories, outlines systematic literature findings, and presents case studies from California. Key insights highlight how AI reshapes jobs, enhances group dynamics, and transforms corporate culture and strategy. Practical guidelines emphasize human-centric design, ethical AI governance, and marketing strategies. This review aids researchers and managers in harnessing AI’s potential while mitigating risks.

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Publication Details

Published
2025-04-13
DOI
https://doi.org/10.37539/250227.2025.49.13.027
Primary Topic
AI in Service Interactions
Type
article
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REVIEW OF ARTIFICIAL INTELLIGENCE IN ORGANIZATIONS

Andrei Nikolaevich Demitriev, Oksana Leonidovna Ibragimova
AI in Service Interactions
article

REVIEW OF ARTIFICIAL INTELLIGENCE IN ORGANIZATIONS

Andrei Nikolaevich Demitriev, Oksana Leonidovna Ibragimova
article en

Abstract

This paper reviews artificial intelligence (AI) from a multilevel perspective in organizations, focusing on individual, group, organizational, and market implications. It synthesizes relevant theories, outlines systematic literature findings, and presents case studies from California. Key insights highlight how AI reshapes jobs, enhances group dynamics, and transforms corporate culture and strategy. Practical guidelines emphasize human-centric design, ethical AI governance, and marketing strategies. This review aids researchers and managers in harnessing AI’s potential while mitigating risks.

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AI in Service Interactions
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