Impact of Work Stress on Employee Performance in Star Hotels

The hospitality industry, particularly star-rated hotels, presents a dynamic and high-pressure work environment, making employee stress a critical issue. This study explores the impact of work-related stress on employee performance in star hotels. Using both qualitative and quantitative methods, data was collected through structured questionnaires and interviews from employees across various departments, including front office, housekeeping, food and beverage, and administration. Key stress factors identified include excessive workload, long and irregular shifts, guest-related pressures, and lack of managerial support. The findings reveal a clear negative correlation between stress levels and employee performance indicators such as productivity, job satisfaction, and attendance. The study also examines current stress management practices and their perceived effectiveness. Recommendations are provided for hotel management to implement more structured wellness programs, improve communication, and promote a healthier work-life balance. These measures are crucial to enhance employee well-being, performance, and ultimately, guest satisfaction