AI's Transformative Impact on the Banking Sector Efficiency, Security, and Personalization

The banking sector experiences a transformation through artificial intelligence because it improves operational efficiency as well as customer experience. The paper provides a review of recent studies about AI implementation in banking operations, which evaluates its effects on operational automation while lowering costs and managing risks and detecting fraudulent activities. After implementing robotic processes in the financial sector, it shows how to optimize the operation process along with accurate services. Advanced analytics combined with chatbots creates personalized customer service that produces better customer satisfaction and strengthens the connection between banking institutions and their clients. The paper evaluates ethical issues regarding data privacy together with job elimination and machine learning transparency before providing recommendations for AI implementation. This evaluation combines the exploration of advantages and obstacles to deliver a complete understanding of how financial sector transformation through AI will unfold with guidelines for ethical, sustainable, innovative development.

Authors

Publication Details

Journal
International Journal For Multidisciplinary Research
Published
2025-04-12
DOI
https://doi.org/10.36948/ijfmr.2025.v07i02.41084
Primary Topic
FinTech, Crowdfunding, Digital Finance
Type
article
Field-Weighted Citation Impact
0.00
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article

AI's Transformative Impact on the Banking Sector Efficiency, Security, and Personalization

Md. Tariqul Islam, Md Kamrul Islam
1 links
International Journal For Multidisciplinary Research
FinTech, Crowdfunding, Digital Finance
article

AI's Transformative Impact on the Banking Sector Efficiency, Security, and Personalization

Md. Tariqul Islam, Md Kamrul Islam
article en

Abstract

The banking sector experiences a transformation through artificial intelligence because it improves operational efficiency as well as customer experience. The paper provides a review of recent studies about AI implementation in banking operations, which evaluates its effects on operational automation while lowering costs and managing risks and detecting fraudulent activities. After implementing robotic processes in the financial sector, it shows how to optimize the operation process along with accurate services. Advanced analytics combined with chatbots creates personalized customer service that produces better customer satisfaction and strengthens the connection between banking institutions and their clients. The paper evaluates ethical issues regarding data privacy together with job elimination and machine learning transparency before providing recommendations for AI implementation. This evaluation combines the exploration of advantages and obstacles to deliver a complete understanding of how financial sector transformation through AI will unfold with guidelines for ethical, sustainable, innovative development.

International Journal For Multidisciplinary ResearchVol. 7(2)
Openalex Percentile: Top 89%
FinTech, Crowdfunding, Digital Finance
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AI's Transformative Impact on the Banking Sector Efficiency, Security, and Personalization — Md. Tariqul Islam, Md Kamrul Islam · International Journal For Multidisciplinary Research (2025) | TGRS Research Map | TGRS