ASSESSING PATIENT EXPERIENCE IN INPATIENT DEPARTMENTS: A CASE STUDY OF A MULTISPECIALITY HOSPITAL IN COIMBATORE

This study investigates patient experience within the Inpatient Department (IPD) of a multispecialty Hospital in Coimbatore, India. Patient-reported experience Measures (PREMs) were utilized to evaluate patient satisfaction, focusing on aspects such as communication with healthcare providers, hospital environment, and service quality. The findings highlight the importance of patient feedback in identifying areas for improvement in healthcare delivery, ultimately enhancing patient-centered care and overall hospital management. Key Words: Patient experience, Patient-Reported Experience Measures (PREMs), Inpatient Department (IPD), patient satisfaction, healthcare quality, hospital management.