A Study on Effectiveness of Patient Reported Experiences Measures in CT and MRI at a Multispecialty Hospital in Chennai

This research assesses how effective Patient-Reported Experience Measures (PREMs) are in improving patient satisfaction and experiences within Computed Tomography (CT) and Magnetic Resonance Imaging (MRI) departments. A combination of surveys and interviews was employed, utilizing a mixed-methods approach to collect patient input on various factors such as communication, comfort level, waiting periods, and the professionalism of staff members. The results emphasize the capability of PREMs to pinpoint areas needing enhancement and guide initiatives aimed at quality improvement. The study shows that PREMs can serve as an important resource for radiology departments to advance patient-centered care, boost satisfaction, and cultivate trust in healthcare services. The findings have significant implications for devising effective strategies for implementing PREMs and optimizing patient care within radiology departments.