Building resilience through digital transformation: a systematic literature review and comprehensive framework for large enterprises

Large enterprises face significant challenges in building organisational resilience (OR) through digital transformation (DT), with 70% of DT initiatives failing to achieve their intended outcomes. This study conducted a systematic literature review following PRISMA guidelines, analysing 49 peer-reviewed articles (2020-2024) from the Scopus database. The review uniquely combined three theoretical lenses - the digital maturity model, Industry 4.0 framework, and dynamic capabilities theory - to understand the DT-OR relationship in large enterprises. The findings reveal three critical pathways through which DT enhances OR: operational flexibility (40-50% improvement), data-driven decision-making (30-35%), and stakeholder engagement (25-30%). Counter to traditional assumptions, knowledge management systems amplify DT's impact on OR by 1.5-2 times, suggesting organisational learning capabilities are more crucial than technological sophistication. The proposed framework introduces continuous feedback loops and evaluation mechanisms, offering a structured yet flexible approach for navigating DT complexities in large enterprises.