A Study on Patient Satisfaction Towards Insurance Cashless Service in A Multispecialty Hospital at Kochi

Cashless insurance services have become an essential part of modern healthcare, allowing patients to receive treatment without upfront payments. And also it depends on various factors such as approval time, clarity of process, and coordination between hospitals and insurers. This study aims to evaluate patient satisfaction with cashless insurance services and identify areas for improvement to enhance the overall patient experience. This descriptive study aims to investigate the challenges they faced during insurance cashless service in the hospital. A sample size of 150 with structured feedback questionnaire used to gather and analyze data from patients within the multispeciality hospital. The results of study was found despite occasional delays, patient satisfaction levels vary. Factors such as the overall speed of the process, challenges in obtaining approvals, and clarity in claim processing procedures play a crucial role. Key words: Healthcare, Insurance, Patient satisfaction