A Satellite Model Design as a Benchmark for Enhancing the Performance of Healthcare Centers: A Thematic Analysis Approach

Introduction:The healthcare industry has had a significant impact on improving the quality of life and increasing life expectancy.However, there is a clear discrepancy between the potential capacity of these systems and their actual performance.This gap between potential and reality is a challenge that requires attention and effective actions to optimally utilize all the capacities available in the healthcare system.Therefore, providing a holistic perspective through a comprehensive systematic model can assist managers of healthcare organizations in this regard.The aim of this research is to design and present a comprehensive satellite model based on the criteria for enhancing the performance of healthcare centers.Methods: This research is fundamentally, qualitative in nature and has an inductive approach.The data for this research was obtained based on a literature review and conducting qualitative interviews with 19 faculty members of universities, managers, and healthcare experts.Finally, the data was analyzed using the thematic analysis technique.Results: This research led to the design of a satellite model of criteria for enhancing the performance of healthcare centers.This model has five main categories and 21 subcategories, with the five main categories being: human resources, non-human resources, impression, internal strategic advantage, and structure.Conclusion: Based on the examination of the important criteria for enhancing performance in healthcare centers, healthcare providers, while paying attention to the criteria that affect performance, should design their own specific model and, in the field of implementation, improve attention to a systematic approach and different organizational areas and prevent the optimization of a single part in their management area.