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to undertake a one-year study of quality management, from 1 September 1994" The objectil,e of the research is to assess the approach, scope, nature and methods of quality nlanagement being practised in selected public library services and to compare this with practice in private sector organizations.Quality has become abtzz-word in library management; however.there is no clear consensus about its meaning, especially in public sector library and information services.The project aims to clarify this, and to enhance quality management techniques for public library services.The work will include a questionnaire survey and case studies of library authorities and commercial organizations.An Advisory Group, which includes members of the Quality forum and a representative from the CBI, is consulting vrith the research team on methods and remit.