THE QUALITY OF SERVICES OF VEHICLE MAINTENANCE STATIONS ASSESSMENT ANALYSIS

The article is devoted to identifying key factors influencing the level of service in car repair shops. Guided by the basic provisions of the theory of total quality management (TQM) for assessing the services provided by car service stations, the authors propose using the theory of attractive quality. The results of this study can serve as a basis for developing recommendations for improving the quality of services, increasing competitiveness and customer satisfaction.

Authors

Publication Details

Journal
IZVESTIA VOLGOGRAD STATE TECHNICAL UNIVERSITY
Published
2025-01-01
DOI
https://doi.org/10.35211/1990-5297-2025-1-296-74-77
Primary Topic
Quality and Management Systems
Type
article
Field-Weighted Citation Impact
0.00
Controls
|||
ALL TIME
JAN
FEB
MAR
APR
MAY
JUN
JUL
AUG
SEP
OCT
article

THE QUALITY OF SERVICES OF VEHICLE MAINTENANCE STATIONS ASSESSMENT ANALYSIS

Е. Г. Крылов, Alexey Kapitanov, Н. В. Козловцева, E.CH. CHIBANGU
IZVESTIA VOLGOGRAD STATE TECHNICAL UNIVERSITY
Quality and Management Systems
article

THE QUALITY OF SERVICES OF VEHICLE MAINTENANCE STATIONS ASSESSMENT ANALYSIS

Е. Г. Крылов, Alexey Kapitanov, Н. В. Козловцева, E.CH. CHIBANGU
article en

Abstract

The article is devoted to identifying key factors influencing the level of service in car repair shops. Guided by the basic provisions of the theory of total quality management (TQM) for assessing the services provided by car service stations, the authors propose using the theory of attractive quality. The results of this study can serve as a basis for developing recommendations for improving the quality of services, increasing competitiveness and customer satisfaction.

IZVESTIA VOLGOGRAD STATE TECHNICAL UNIVERSITY(1 (296))
Openalex Percentile: Top 90%
Quality and Management Systems
DOIOpen Access PDFOpenAlex
AI Navigator

Ask Laika to Summarize, Analyze, and Connect papers live on the map.

Summarize Papers & Methodologies

Extract key findings, datasets, and comparative methods across publications.

Benchmark Rankings & Visual Analytics

Rank top research institutions, authors, funders, topics, and journals by Field-Weighted Citation Impact (FWCI) and paper volume with instant charts.

Connect Distant Disciplines

Bridge topological clusters on the map to find hidden collaborative intersections.

THE QUALITY OF SERVICES OF VEHICLE MAINTENANCE STATIONS ASSESSMENT ANALYSIS — Е. Г. Крылов, Alexey Kapitanov, et al. · IZVESTIA VOLGOGRAD STATE TECHNICAL UNIVERSITY (2025) | TGRS Research Map | TGRS