Exploring the relationship between Fintech solutions and HRM efficiency in Jordanian banking

Background The adoption of financial technology (fintech) solutions holds significant promise for Jordanian banks, with the potential to enhance human resource management (HRM) practices and improve overall organizational performance. Objective This study aims to identify how Fintech solutions (digital tools, automation, and data analytics) can transform HRM practices (recruitment strategies, training programs, and performance evaluation systems) in Jordanian banks, addressing the existing challenges in HRM efficiency. Methods This research uses a quantitative approach with a cross-sectional sample to assess Fintech’s impact on HRM in Jordanian banks. Data were collected through online questionnaires distributed to 300 employees across 16 banks. Of these, 261 completed questionnaires were analyzed using SPSS. The questionnaire included sections on demographics, Fintech-related variables, and HRM outcomes, measured on a five-point Likert scale. Results Results indicate that while recruitment strategies and training programs are effectively implemented ( p < 0.05), advanced performance evaluation systems remain underutilized, and no significant correlation was found between HRM practices and Fintech adoption. Implications The findings provide valuable insights for banking institutions in Jordan to strategically integrate Fintech into HRM practices, aiming for enhanced organizational performance.