Optimizing Service Queues in Working Vacation Scenarios: A Queueing Theory Perspective

This research article discovers the application of queueing theory to improve service queuing during working vacation scenarios, characterized by fluctuations in personnel availability. This study explains the essential principles of queueing theory and how they adapt to workforce administration during vacations. It illustrates the benefits of queueing theory in improving service efficacy through analytical demonstrations and simulations. The research examines real-world case studies, emphasizing their practicality in a variety of industries. This paper offers a systematic approach to the application of queueing theory in working vacations and optimizing the quality of service together with the staff's satisfaction. It provides insight into a different way of approaching the improvement of operation productivity, customer flow, and service delivery.