Comprehensive Platform for Optimizing and Improving Airline Management Systems

The Airline Management System (AMS) is a comprehensive platform for optimizing and improving airline operations, addressing key challenges such as flight scheduling, reservation management, customer service, baggage tracking, and dynamic pricing. The system integrates multiple modules that work together to manage passenger reservations, flight operations, personnel management, and maintenance planning. Key features include automated ticketing, real-time communications, proactive delay and cancellation management, and transparent refund and compensation processes. The system addresses modern challenges such as fluctuating ticket prices, customer service issues related to delayed or lost baggage, and the impact of a negative social media presence on a brand's reputation. By leveraging data analytics and mobile applications, the system enables airlines to offer more personalized services, improve operational efficiency, and increase passenger satisfaction, while ensuring compliance with regulatory requirements. The main objective of the airline management system is to improve operational efficiency, reduce customer dissatisfaction and build strong customer relationships, thereby creating a smooth and positive travel experience.

Authors

Publication Details

Journal
Current Journal of Engineering and Science Research
Published
2025-01-01
DOI
https://doi.org/10.47001/cjesr/2025.203003
Primary Topic
Air Traffic Management and Optimization
Type
article
Field-Weighted Citation Impact
0.00
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article

Comprehensive Platform for Optimizing and Improving Airline Management Systems

María Isabel Valdivieso A, O.J.Oluwale
Current Journal of Engineering and Science Research
Air Traffic Management and Optimization
article

Comprehensive Platform for Optimizing and Improving Airline Management Systems

María Isabel Valdivieso A, O.J.Oluwale
article en

Abstract

The Airline Management System (AMS) is a comprehensive platform for optimizing and improving airline operations, addressing key challenges such as flight scheduling, reservation management, customer service, baggage tracking, and dynamic pricing. The system integrates multiple modules that work together to manage passenger reservations, flight operations, personnel management, and maintenance planning. Key features include automated ticketing, real-time communications, proactive delay and cancellation management, and transparent refund and compensation processes. The system addresses modern challenges such as fluctuating ticket prices, customer service issues related to delayed or lost baggage, and the impact of a negative social media presence on a brand's reputation. By leveraging data analytics and mobile applications, the system enables airlines to offer more personalized services, improve operational efficiency, and increase passenger satisfaction, while ensuring compliance with regulatory requirements. The main objective of the airline management system is to improve operational efficiency, reduce customer dissatisfaction and build strong customer relationships, thereby creating a smooth and positive travel experience.

Current Journal of Engineering and Science ResearchVol. 02(03)
Openalex Percentile: Top 91%
Air Traffic Management and Optimization
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