Risk management in air freight forwarding services at some logistics enterprises in Vietnam

Introduction: In the context of complex fluctuations in the world economy and the problems of war and terrorism, air transport activities also face great risks. Objectives: The study focuses on risk management in air freight forwarding services Methods: The study conduct a review of studies on this topic and surveying businesses providing this service in Vietnam. Results: Research has shown that businesses have paid attention to and implemented risk management, but the analysis methods using risk assessment techniques that most businesses are using are Risk Matrix, complex techniques such as FMEA (Potential Failure Mode and Effects Analysis), etc. Root cause analysis is rarely used, but it has also helped businesses evaluate and implement, there are quite a few businesses that choose to take measures to reduce the probability of risk occurrence and implement to minimize or limit the consequences. Another way to respond to risks that many businesses also choose is to make a contingency plan for risks. Not all risks can be handled thoroughly, so there are businesses that choose to adapt to the risks. Conclusions: Not all risks can be handled thoroughly, so there are businesses that choose to adapt to the risks. Some of the proposals include applying modern technology in carrying out delivery activities, training quality personnel, optimizing operational processes and strengthening cooperation with partners in the supply chain.