“Call-it-in”: addressing older informal caregivers’ support needs during the COVID-19 pandemic in Aotearoa New Zealand

The findings highlight the critical need for a centralised support system, which we term "call-it-in", to provide a single point of contact for accessing information and connecting users to various forms of existing/emergent support. This system aims to enhance informal caregivers' social capital during crises like the pandemic. Implementing "call-it-in" could improve the accessibility and visibility of support services, meeting the actual needs of older informal caregivers and reducing their reliance on personal networks and resources.