DEVELOPMENT OF COMMUNICATIVE COMPETENCE OF FUTURE HOSPITALITY SPECIALISTS IN THE COLLEGE-HIGHER EDUCATION SYSTEM

The article considers the problem of developing the communicative competence of students – future personnel for the hospitality industry in a mono- and bilingual environment. Research methods and techniques. Theoretical analysis of scientific and scientific-methodical literature on the research problem, document analysis. Empirical methods: observation method, conversations, experiment, case study method. The scientific novelty of the material lies in the systematic approach to the development of communicative competence of future specialists in the field of hospitality, which combines practice-oriented teaching methods, bilingual education and comprehensive research. The concept of training personnel through the “college-university” system emphasizes the importance of continuity in education. This allows you to build a consistent process of forming competencies at different levels of training, which is a new idea in the context of training specialists for the hotel business in the context of the continuous education system. The article emphasizes the need for teaching both in Russian and in foreign languages in the process of training specialists. This is especially important for competent communication with international guests and requires taking into account the cultural characteristics of students. This approach is a relevant new solution for improving the level of communicative competence. The practical significance lies in the presentation of a modern approach to the development of communicative competence of students in the continuous “college-university” system. The use of a bilingual environment in the context of the case-study technology, as well as role-playing games, provide an opportunity to work out many possible situations in the process of professional training of future service specialists in order to prevent risks that may arise in their future work activities.