Figures and Narratives on Clients’ Experiences on the Use of Online Pre-Admission System (OPAS)

This paper evaluates and describes the experiences of clients who used the Online Pre-Admission System (OPAS) for two academic years. The main objective is to assess the users’ feedback to determine the effectiveness of the system as well as identify areas for improvement. The clients' ratings of the features of the system aim to determine the clients' overall ratings of the service and gather their comments and suggestions based on their experiences with the use of the system. The ratings and shared experiences revealed both negative and positive feedback from the clients. There are some indicators that are beyond the control of the office and the institution, such as speed and cost, which received the lowest rating yet are still described as “very satisfactory." It is the indicator that refers to “convenience” that was lauded with a higher rating and garnered positive feedback since the registration could be done online, regardless of time and location. The findings suggest that there are several areas that can be further improved to facilitate full paperless admission service transactions soon.