Developing Balanced Quality Indicators for Monitoring Virtual Care in Ambulatory Care Environments: Modified Delphi Panel Process
A balanced set of 25 quality indicators of ambulatory virtual care was developed based on literature and consensus building from knowledge users across the health system. This curated set of indicators will support more comprehensive evaluations of virtual care. Organizations can use the set of indicators as part of a scorecard to compare across jurisdictions, identify priority areas, and ensure their virtual care initiatives are delivering high-quality care based on multiple domains of quality.
Authors
- Celia Laur (ORCID: https://orcid.org/0000-0003-4555-1407)
- Oluwatoni Makanjuola (ORCID: https://orcid.org/0000-0003-0688-9683)
- Emeralda Burke (ORCID: https://orcid.org/0000-0003-3172-6907)
- Samuel Petrie (ORCID: https://orcid.org/0000-0001-6809-6027)
- Patricia Rios (ORCID: https://orcid.org/0000-0003-2599-282X)
- Geetha Mukerji (ORCID: https://orcid.org/0000-0002-6477-9848)
- Onil Bhattacharyya (ORCID: https://orcid.org/0000-0001-5219-7288)
Institutions
- Dalhousie University (CA)
- University of Toronto (CA)
- Discovery Centre (CA)
- Women's College Hospital (CA)
- Public Health Ontario (CA)
Publication Details
- Journal
- Journal of Medical Internet Research
- Published
- 2025-04-08
- DOI
- https://doi.org/10.2196/38657
- Primary Topic
- Delphi Technique in Research
- Type
- article
- Field-Weighted Citation Impact
- 0.00