Determining the Requirements of Vulnerable Groups for Health Counseling and Optimizing the Evaluation of Health Consultations: Mixed Methods Study With the Use of AI

Contrary to previous assumptions, it was found that client interests predominantly lie in receiving help with the excessive demands imposed by institutional forms and requirements rather than solely addressing health issues. Clients showed strong satisfaction with the advice received and emphasized the necessity for multilingual health counseling services and evaluations. There is a distinct need for support in completing forms for doctors and health insurance applications. In addition, many clients expressed a lack of confidence in managing health care processes independently in the future, underscoring the need for greater awareness of available resources and support networks.