How do people perceive listeners?

Listening is essential in shaping social interactions, relationships and communication. While listening research has generated significant insights on how speakers benefit from good listening, one fundamental question has been largely overlooked: how do people perceive listeners? This gap is crucial for understanding how perceptions of listeners impact relational dynamics. In three studies (two preregistered; total <i>N</i> = 1509), we assessed the attributes and behaviours associated with good and bad listeners, and whether the favourability of these attributes and behaviours impact downstream consequences. In Study 1, participants identified an acquaintance they judged as a good or bad listener. Good listeners were rated higher in positive listening attributes and behaviours, which mediated their perceived warmth, competence and values. Study 2 replicated this using a reverse correlation technique: one sample generated faces of a good or bad listener, which were then evaluated by a second, naïve sample. Consistent with Study 1, good listener faces were rated higher in positive listening attributes and behaviours, mediating perceptions of warmth, competence, humility and values. Study 3 extended Study 2 by showing that the effects were not due to a general positivity bias, demonstrating the significant interpersonal consequences of being perceived as a good or bad listener.

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Publication Details

Journal
Royal Society Open Science
Published
2025-04-01
DOI
https://doi.org/10.1098/rsos.241550
Citations
1
Primary Topic
Communication in Education and Healthcare
Type
article
Field-Weighted Citation Impact
2.44

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article

How do people perceive listeners?

Guy Itzchakov, Geoffrey Haddock, Sarah Francis Smith
1 citations
Royal Society Open Science
Communication in Education and Healthcare
2.44
article

How do people perceive listeners?

Guy Itzchakov, Geoffrey Haddock, Sarah Francis Smith
article en
1 citations

Abstract

Listening is essential in shaping social interactions, relationships and communication. While listening research has generated significant insights on how speakers benefit from good listening, one fundamental question has been largely overlooked: how do people perceive listeners? This gap is crucial for understanding how perceptions of listeners impact relational dynamics. In three studies (two preregistered; total <i>N</i> = 1509), we assessed the attributes and behaviours associated with good and bad listeners, and whether the favourability of these attributes and behaviours impact downstream consequences. In Study 1, participants identified an acquaintance they judged as a good or bad listener. Good listeners were rated higher in positive listening attributes and behaviours, which mediated their perceived warmth, competence and values. Study 2 replicated this using a reverse correlation technique: one sample generated faces of a good or bad listener, which were then evaluated by a second, naïve sample. Consistent with Study 1, good listener faces were rated higher in positive listening attributes and behaviours, mediating perceptions of warmth, competence, humility and values. Study 3 extended Study 2 by showing that the effects were not due to a general positivity bias, demonstrating the significant interpersonal consequences of being perceived as a good or bad listener.

Royal Society Open ScienceVol. 12(4)
Cardiff University (GB), University of Haifa (IL)
Israel Science Foundation, Templeton World Charity Foundation
Reduced inequalities
Openalex Percentile: Top 14%
Communication in Education and Healthcare
2.44
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